Frequently Asked Questions
Everything you need to know about your Skullcandy experience.
What is the Fearless Use Promise?
We know life happens. If you lose or break a component of your Skullcandy earbuds, we will offer you a discount to replace the individual part or the entire set.
How do I pair my wireless headphones?
Ensure your headphones are in pairing mode by holding the power button until the LED flashes. Then, select your Skullcandy device from the Bluetooth settings on your phone or computer.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are Skullcandy products covered by a warranty?
Yes, we offer a 1-year limited warranty on all headphones and speakers against manufacturing defects. Proof of purchase is required for all warranty claims.
How do I return a product for a refund?
You can return products purchased directly from our website within 30 days of delivery. The items must be in their original packaging and include all accessories.
Are your earbuds water and sweat resistant?
Many of our products feature an IPX4 rating or higher, making them resistant to sweat and light splashes. Please check the specific product page for the exact IP rating of your model.